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How z09 Handles Your Personal Data

At z09, your privacy is a core part of how we operate — we collect only what we need to run your account, process payments via UPI, Paytm…

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYour right to access and deleteIndia-jurisdiction awareSecure encrypted storage
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z09 How z09 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about your data, want to request a copy of what we hold, or need something corrected or removed, our privacy team is reachable through three direct channels.

Privacy Email Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge every request within two working days and aim to resolve it fully within 30 days.
Live Chat Support Start a live chat session on z09.club and ask to be connected to the privacy handling team. Agents are available around the clock to log your request and escalate it immediately.
In-Account Request Form Log into your z09 account, navigate to the privacy section of your account settings, and submit a formal data request directly. This route gives you a reference number to track progress.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you open an account on z09, your data moves through encrypted channels and sits in access-controlled storage.

Encrypted Data Storage

All personal data — including payment references for UPI, Paytm and PhonePe transactions — is stored using AES-256 encryption at rest. Only authorised systems and staff with a logged business reason can access account records.

Cookie Controls

We use session cookies to keep your account logged in, analytics cookies to understand page performance, and no third-party advertising cookies without your explicit consent. You can adjust cookie preferences from the settings panel on z09.club at any time.

Account Security Layers

Your z09 account is protected by password hashing, optional two-factor authentication, and automatic session expiry after a period of inactivity. Suspicious login attempts trigger an immediate account review and email notification to you.

Data Retention Schedule

We keep transaction data for the period required by the law in your jurisdiction, and no longer. Account data tied to a closed account is marked for deletion after the mandatory retention window expires — we do not hold data beyond what the law requires.

Your Right to Request Changes

At any point you can request access to the data we hold, ask us to correct inaccurate records, or ask us to delete your data entirely — subject to legal retention obligations. Submit requests via email, live chat, or the in-account form.

Third-Party Data Sharing

We share personal data only with payment processors (for UPI, Paytm, PhonePe transactions), identity verification partners, and regulatory authorities where required by law. We do not share data with marketers or data brokers under any circumstances.

Your Privacy Policy Questions, Addressed

We receive common questions about how z09 handles personal data, what rights you hold, and how to act on those rights. The answers below cover the situations that come up most often — if yours is not listed, contact our privacy team directly.

We collect your name, email address, phone number, date of birth and address for identity verification. We also record device identifiers and session data to keep your account secure and detect unauthorised access attempts.

Payment references are encrypted and stored in access-controlled systems. We do not store full UPI VPA credentials or Paytm or PhonePe wallet passwords — only the transaction references needed to process and verify deposits and withdrawals.

Yes. Submit a subject-access request via email, live chat, or the in-account request form. We will compile and deliver a full data export to your registered email address within 30 days of receiving your verified request.

Contact our privacy team through any of the three channels listed on this page. We will erase your data after the mandatory legal retention period has passed. You will receive written confirmation once the deletion has been completed.

We share data only with payment processors for UPI, Paytm and PhonePe transactions, identity verification services, and regulatory authorities when required by applicable law. No personal data is sold or passed to advertising or marketing networks.

Retention periods are set by the legal requirements of your jurisdiction. Once the mandatory period expires, account data is scheduled for secure deletion. We will not use your data for any purpose after your account is closed and the retention window ends.

Reach our privacy team directly by email or via the live chat on z09.club. If you are not satisfied with our response, you may also raise a complaint with the data-protection authority applicable in your region under local law.

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